Our Reviews

I am so happy with the services I received from this dealership. I receive excellent service. Excellent job Khalil Kemp who assisted me.

Everyone I met and worked with were awesome.

I drove in and theybwere ready for me. The car was taken back. I was given the list of possible needs and they finished all within 1.5 hours.

All things went well service rep. Khalil was fantastic. Did a great job. Understanding my situation and problem. Let me know and cut me informed about what was going on with the diagnostics of my vehicle and he was very professional and knowledgeable

Service performed on time; pleasant service representatives.

Ed Brothers was such a great salesman, l felt very comfortable with my choice. Ed also let me know I can always contact him with any additional questions. I love my car.

My purchasing experience was excellent. The sales staff was knowledgeable and professional. Dennis thacker was excellent! He understood my needs and concerns, and he went above and beyond to make sure my purchasing experience was pleasant. I am a very happy customer!

It was very easy to get my vehicle and my sales associate was great

I had an appointment but got there 10 minutes early. The car was taken in right away. It seemed to take a little longer than I thought it should but they got it done.

The purchase process was expedited by handling most of the price negotiations over the phone, via text and email. Once I arrived at the dealership the process was seamless and efficient.

The requested service was completed timely and correctly.

Dennis Thacker was a pleasure to work with. He was very personable and professional.

Excellent service from the online response until I left the dealer with my new car

Nice staff, efficient, timely! The whole experience was very positive!

LOF was done within the hour

Fantastic customer service and communication.

I had a great experience everything was straightforward nick was a great help!

Got a oil change without hiccup

I experience getting a vehicle that was too small for me I reached out to the dealership was able to take the vehicle back and pick out another vehicle. That I’m happy with with

Great people Great environment !

I come to Matick because I really like working with Nick Lariviere. I have gotten my last 4 (I believe) cars through him. He makes the process so easy and I really appreciate that. He’s friendly and I trust him and he’s always available for questions. Everyone I met the day I came to get the car was very kind. The signing of the paperwork was simple. It was just an all around excellent experience.

Great

This is not my first vehicle, and Nick was extremely helpful in the entire process

friendly, very well explain all options,

Your email promoting pickups brought me in and Nick found a great truck at a great price.

No problems. Quick in and out for first oil change and tire rotation

It took more than 1.5 hour. When I arrived 15 min prior to my appt, I did not see any other customers. I had to wait for someone to take care of me for 10 min. I asked about the ride service, I needed to get to the place withing 2 minutes, I was told that for an oil change they do not provide ride service because they lose the money. No carwash either, the same for a 3rd time. No discount for that. I asked by myself about a fluid services recommended for my 70K vehicle, the service agent started to write on a sticky note:-). I asked for an official paper. Horrible service. It looks like they are trying to save on everything. With the new ownership it is getting worse.

Communication via email and text was thorough and efficient, straight to the point and transparent with costs, pricing, etc. Once at dealership, Scott was helpful and super efficient. Pick up and signing of documents was fastest I’ve ever experienced. None of the typical keep you there for 3-4 hours dragging heels to draw out purchase. Tour two experiences at Matick have been amazing

Great experience!

Jenny Harwood was wonderfully helpful and responsive.

Lawrence was one of most easy going and helpful salesman I have worked with in my life. Will be recommending him to anyone in the market.

I had a noon appointment for a oil change and tire rotation. Arrived early and was checked in and car taken to the back by 12 pm - it took over an hour which I feel is a bit long considering I had an arranged appointment.

Everyone was very friendly

My experience was amazing! Down to my sales rep Lawrence, to the amazing lady who I signed my finance paperwork with. 10/10 customer service.

Diagnostics took longer than expected but excellent service. Anthony was helpful, kept in great communication and informative along the way.

All Steph is friendly. I love working with them.

Easy, fast!!

Pleasant

On first arrival, I was greeted courteously and promptly. This was quite good. However, I had trouble getting regular updates on the status--what was wrong? Was it covered by warranty? When will car be ready? Picking up the repaired car was simple and quick.

Quick, professional and in

Very Good Professional

Na

Nick is great! I let him know what I am looking for and he is always on top of it. No hidden fees. He has everything ready and organized on the day of pick up! Highly recommend him for anyone looking for a new car!!!

Always friendly always helpful

Accurate, reasonable, fast, would use the service department again

Service is great 👍

Scott got me into a perfect vehicle at a price I could afford. He listened and provided multiple options that could work for me. I’ll refer family and friends to to Scott and Matick Buick

Kalil and everyone was amazing from start to finish. I had no worries transportation was provided I am so pleased I will come buy my next car from there. Thank you Matick!!!!♥️💯🙏

Dennis Thacker excellently facilitated my lease purchase in 2023 and gave me the the same efficiency & professionalized assistance with my 2025 lease.

Jenny Harwood did an excellent job of assisting in my new vehicle.

Chuck checked me in and I was met by my technician, Nikolas Wills…great welcome feeling

Randy was very gracious. He set me up with Jenny and she was outstanding and very patient with me and I appreciate that.!!

I called a dealership closer to home and was told they couldn’t get me in for my transmission problem for nearly a month. Matick got me in the same day. Khalil checked me in right away when I arrived. Anthony followed up after with updates every time I asked. I had no problems getting a loaner vehicle and my car was fixed and returned within a week. I was very impressed by the experience.

There was a change added to my bill that I didn’t agree with. It was a small fee,but still I didn’t agree. I was quoted a price for a tire in the amount of over $200. I brought a print out from discount tire for the same time in the amount of $155. I was told you would match that price. I feel that good customer service I should have been quoted the $155, and to charge me for the plastic on the seat and the paper on the floor and the tools that was used to fix my car was outrageous. This is a new car that something when wrong and you charge me for the tools that the mechanic used to correct the issue was wrong. The manager who was called told me that she would take the charge off as long as I don’t come back for service. That said a lot

Randy and Scott are the best PERIOD

Work done

Great service

I was in need of a new truck and had my eyes set on a GMC. Ed Brothers was able to find the exact truck i was looking for right away and I was driving it home in no time. He was great and the whole process quick and easy. I highly recommend going to see him if you're looking for a new vehicle. He takes great care of his customers

Ed Brothers was fantastic to work with! I was in and out of the dealership with a new lease in 30 minutes. Best experience I've had at a dealership by far.

Excellent customer quality service tells you and give print off of car details very nice staff.

I bought my GMC and you kept it for 2 days and I still have the same problem, were the GMC answers the phone the other caller can not hear me. I can plug it in or have bluetooth on it does not matter, they say get a new phone I have a new phone it still do not work.

Service department was great with processing my request for oil change, etc as soon opening became available.

The customer service was very helpful and polite

Friendly and efficient.

Service representatives were vere courteous, knowledgeable, and handled my needs in a very timely manner. They provided me with detailed information on my future maintenance needs.

My sales lady Jenny Harwood is the best. This is my 3rd lease and she always provides great customer service.

Matick is amazing! Everyone was kind and welcoming, and I had an outstanding buying experience. Mr. Gates was a blast to work with the entire process was quick and easy from start to finish.

Did a great job

This is the best experience I’ve had at a dealership in a long time. I was not rushed. Or pressured. Everyone was kind and helpful. I received text updates and offers throughout the process. I was able to buy the car I wanted and I left very happy.

No issues. My salesman Ed Brothers set the appointment up for me, which was great—I didn’t have to do it myself. I pulled up to the service bay and was greeted promptly and given instructions to wait inside. I was only there for some basic maintenance, and the appt took an appropriate amount of time. Happy with my service experience.

I was able to schedule an appointment from the Buick app very easily. I went in the next day for my oil change which took about an hour or so.

Timely service, professional and helpful staff.

Ed was great, show me all the options and worked hard to get a great package for me

Excellent communication and timely eervice

My salesperson was excellent

Customer service was great from the moment I arrived! They helped with the perfect vehicle selection in a timely fashion! Highly recommend Matick Buick! And shout out to Mr. L. Gates! My sales person was knowledgeable and amazing over all!!!

My salesman, Dennis Thacker, was warm and welcoming. He demonstrated knowledge of the vehicle in which I was interested. Mr. Thacker explained each of the features with patience and detail. He made the experience both comfortable and satisfying. I appreciated his follow up call after I took possession of the car. Dr. Keith White

I have been working with a salesman there for a few days to get a GMC sierra. I had got a demo car and when it was time for me to close the deal then they notified me the demo miles would be use against me. I was working with Troy motor mall in GMC with a salesman named Steve Klein. They offered me the better deal with 10 K true drive of miles. I had spoken to manager Randy and he knows about the entire situation and he did not really try to help out as the deal was for $220 a month.

I just came in to fix the nd purchase the tire sensors. In the middle I was then asked for $500 to balance the tires after you misbalanced them. Ridiculous. I had done free at Costco.

Brandon was friendly, professional and informative about the car I purchased. I would highly recommend him to anyone interested in buying a new car. Brandon made the entire transaction very easy and explained everything to me. 😊

It was great and straight to the point. I got a brand new car with no issues. Sales was very professional and got the job done ✅

Issue was resolved quickly

Jenna was my service writer. She was professional. She did a great job communicating with me. I actually paid less with all original parts and having the work done at the dealership then what a national chain repair facility quoted me quoted me.. I am going to make sure that Matt at GMC does all of my repairs and services on my trucks

Very good

Everything went smoothly and I was happy with my experience.

Customer service was great

It was okay, nothing to really shout about. The guy who signed me in didn’t talk about what they were going to do. When my vehicle was done the same guy didn’t talk about what was done, he just handed me the paperwork.

I came to Matick because they KEPT contacting me and I'm glad I did. Ed was frantastic. He was patient, friendly and personable. He got me exactly what I wanted at a good price. I went to 2 dealerships before coming to Matick and when I get ready to get my next car I will be back.

Scott was amazing!

I was very satisfied with experience at Matick, especially since I was dealing with some frustrating issues with my vehicle. Jenna, the service consultant, did an excellent job detailing what the process would be, updating me about the problems, and when the vehicle would be ready. My vehicle is no longer experiencing any problems and I am pleased with my dealership experience.

Great promotions, great service, great sales person, great everything!!! Would definitely come back and encourage others to do the same!!

Great service

Anthony, my advisor did a great job. He kept me informed throughout re process. All my issues were resolved.

Nick Lariviere was great to work with!

Brandon did very got job he was very helpful and gave me the best deal

Great

Ed, our salesman was very thorough and helpful. Had our paperwork done and valued our time.

First time GMC customer and I was throroughly impressed with the Matick GMC Team. My sales associate was Ed Brothers.... he was extremely knowledgeable and prompt. Also a very good communicator, with immediate replies to emails and text messages. He also picked up the phone every time I called him. Five Star Service!

Very professional and extremely polite.

Super smooth process and they found wvery possible discount I qualified for. Very kind, thorough, and professional staff in every department.

My experience as always, excellent.

Current recall was addressed appropriately and with minimal inconvenience.

I’ve been working with Lawrence Gates Sales and Leasing Consultant for years, and he never disappoints! He’s always thorough, accommodating, and professional, with great communication every step of the way. The dealership made sure I got the exact car I wanted a 2025 Buick Envision ST at a great price. The whole process was smooth and stress-free. I highly recommend Lawrence Gates Sales and Leasing Consultant and the entire team at MATICK BUICK GMC!

Nick was great. He explained everything well and the documentation processing went smoothly. Completely painless experience. Extremely satisfied.

Mr Lawrence Gates did an excellent job of finding me the perfect car as usual. I had excellent service from finance Dept also.

first oil change & tire rotation was done quickly. Jenna Mansfield did a great job.

It was great.

Every person I worked with was outstanding! Jeff (used car) referred me to Jenny Harwood who took wonderful care! Her thoroughness and attention to detail was excellent. She explained every part of my envision from gear shifting (totally new to me) to the information center. She responded every time I contacted her with questions. Anthony in service fixed all my technology problems.

The staff was very professional. They had a loaner vehicle available comparable to mine

My salesperson was diligent in trying to find the car I wanted. In the end he hit the mark, and I feel I got a fair price.

Everything went smooth and quick the staff are all excellent I recommend this dealership to everyone!

Sales associate was competent and friendly.

Brandon was our salesman. He was wonderful

It was very easy to schedule an appointment and drop off. Car was fixed promptly. Dealership worked with me to bring car back to my home as I was unable to pick it up. They made it very easy to do business with them.

Everything was great

Dennis is great!

Across the board, from speaking with my sales associate, Lawrence, through the financing portion of the sales process with Camille, and even with the dealership manager, Randy, Matick Buick far surpassed my expectations. They made an often stressful experience a breeze. I'd recommend this dealership to anyone.

My Sales Consultant Scott Harris was so helpful & patient. The process was quick.

Routine oil change. Anthony provided great service!

Demetrius my salesperson made the process seamless. I walked in the dealership to just sign and drive. I told him what I wanted and he delivered 100%.

Professional. Timely.

Great service

Everything went smoothly and quickly. Jenny Harwood was so helpful!

Jenna usually helps me, however she was busy and had someone else assist me. The gentleman that helped me was not very kind. He called himself lecturing me on being late even though I called and text and they approve me coming in later due to emergency. In addition, he put the wrong information in the computer and sent my information to another gentleman who couldn’t even pronounce my name. I told him how to pronounce my name and he said OK as though it didn’t matter. This was the first negative experience I’ve had at GM Matick even though my brand new 2025 was in the repair shop for roughly 2 weeks however, these two gentlemen Chuck, the other gentleman I don’t recall his name because he didn’t introduce himself to me. Either way this experience was not a good one.

The Team accommodated a schedule change in very short notice.

I had a great experience with Dennis Thacker. Made the process very smooth and was very personable.

Excellent experience! They made it easy! The owner of the dealership was impressive! Greeted me at the door and was there to say goodbye! Nick was top level too! Appreciate the service excellence!

They were polite and most efficient! Thank you!!

I always have a good experience and Khalil is just the best to interact with.

Enjoy the fact I was no there waiting all day

I had an appointment for an oil change and had to wait for ten minutes before a service provider approached me. Even though someone was at his work station the whole time I was waiting.

It was handled very quickly and professionally. My service advisor Jenna kept me updated throughout the process.

Jenna is phenomenal!

Great communication. Great job with getting the work done in a timely manner. Easy to make the appointment online. My only concern was I could not find a key drop box, as I dropped off my vehicle the night before (knowing I had an appointment already)

We had the same salesperson for the last three leases and for the sale of one car. The salesperson was very informative and courteous.

Ed provided excellent customer service.

Terrance was a big help getting me into to a vehicle that I liked

Friendly staff and fast service, comfy lounge

Great.

The requested repair was completed promptly and correctly.

Pleasant On time The service lady was excellent

Friendly and helpful dealer agenr

It was a pretty good experience. They did not reset my oil light but that allowed me to learn something new about my truck so that was simple but kinda cool

Ed was straightforward from the beginning to end.

Little wait time for car service and pleasant staff personnel

I trust Anthony and everything he recommends that my car needs.

tHANK YOU FOR EVERYTHING AND I WANT TO TELL YOU THE SALESMAN IS NICE MAN AND COMFORTABLE FOR DISCUSSION AND DEALING

Nick is awesome

A great experience & a great purchase from a great salesman at Matick Chevrolet. Ed Brothers moved me through the purchase of my Buick Encore with experienced professionalism. Camille helped guide me in the credit department on required paperwork. A nice day!!

Dennis was patient, informative, and helpful. He really helped me explore all options.

The Salesman very patient and always worked with us. Very knowledgeable and helpful throughout the whole process

Mister brother and you were excellent.I normally hate the dealership experience but this was my second purchase for mister brother and he took care of me and all of my needs and concerns as if I was a family member.I was a little disappointed that this dealership no longer deals with my broker.Linda barnes and associates, who originally introduced me to the dealership before ownership changed. But the concessions. And provisions, this dealership made during this purchase, really placed them high on my list to return to. The paperwork process was very thorough, and I actually took advantage of one of the extended service plans that they now offer without too massive of an increase to my payment.I will definitely be returning if not for future purposes but definitely for services.

I always enjoy working with Nick L. He is professional, efficient, knowledgeable, friendly and “laidback.” My car was ready when promised, clean and with a full tank of gas. Thanks, Nick

Outstanding!!! very helpful with a smile on their face!!!!

Service Team is good, the work was done well but the communication can use improvement.

My sales person Brandon was absolutely amazing. So patient, so accommodating. Matick Buick GMC Customer service was so amazing as well!

I had an appointment to pick up my car at noon when I got there I was waiting almost two hours. Picked up the car the rugs I purchased weren’t even there I had at wait two days for them and the car was dirty I had to clean it myself along with a smell of cigarettes in the car.

quick response from the salesman

Very good.

My experience was great. I had a big repair. Anthony regularly communicated with me to give me updates. He is definitely a great asset to Matick because I observed how he worked with other customers and he was very transparent and helpful. I also want to acknowledge the young service guy who greets many customers into Matick. His kindness starts the process for many people and he was so kind. Finally, hats off to the technician that did the work on my vehicle and ensured that my vehicle was received the fix and attention needed. Thank you.

Dealership was great

Best leasing experience I have ever had. Ed was able to do everything over the phone/email and all I did was show up, sign and be out on the road with my new truck in 20 minutes.

Came in for new battery. Service was quick and they took good care of me.

Jenna went to bat for me to get my extended warrany company to cover a repai - long complicated story, but they paid!

repairs were competed on time aa promised. Jenna my advisor was very helpful as usual.

I was able to get in and out and on with my day in less than an hour. There was a slight mix up with my appointment but they were able to get me in with no problem

Always good customer service and people

Matick BGMC is the best BGMC dealership in SE Michigan. The use of technology made my visit efficient and eliminated all waste. The team members exhibited positive energy and enthusiasm throughout the building and it was refreshing to see. Lastly, my vehicle was fixed right and in a timely manner. WHO'S GOT IT BETTER THAN US WHEN DEALING WITH MATICK?!!??? NOOOOOOOOOOOOOOOBODY!!!!

The service is very good. Employee is friendly.

Got there on time. They checked my vehicle in timely. Got my oil change done promptly.

Quick oil change and tire rotation service! thanks

Dear Jenny Harwood, I want to thank you for the fantastic car-buying experience at GMC! Your knowledge, professionalism, and friendly approach made everything easy. You listened to my needs, answered all my questions, and I drove away happy. I highly recommend Jenny for her excellent service.

Everything was good. People and service was Great.

Amazing customer service done with the utmost enthusiasm! Jenna does a fantastic job and is an asset to Matick.

Overall my experience at the dealership was excellent. Customer service was excellent

Excellent, kudos to Nick, who was my salesperson... and Camela, who closed the paperwork. Great teamwork.

They handled the repair quickly and they secured a loaner vehicle for me.

The service advisor is not attentive to time. I waited way past scheduled finish and then went to ask at the service desk and they say it is ready. The service reminder old sticker was pealed off leaving a lot of adhesive residue. Looks very tacky and is tacky.

I spend over $700 which includes a diagnostic test to find out why the engine light was on and it is still on.

Everyone has been very kind, and the waiting area is excellent. I really appreciate being able to work comfortably while my car is serviced. The service itself went smoothly. However, immediately after the oil change, I noticed a new issue: the car sounds like it’s revving very high even though the RPMs are not, and it’s using much more gas than usual. I’m not sure if this is related to the service, but it started right afterward. I was told the earliest appointment to bring the vehicle back is in about two weeks, which is concerning given the way the car now sounds and the amount of fuel it’s using. I understand the schedule is full, but I wanted to make you aware of this issue as part of my service feedback.

Scott was extremely helpful. Walked through the whole vehicle and options so my wife had a good understanding of all the features. Scott communicated well and we had all the paperwork needed to the dealership before we arrived. Scott paid attention to my needs in a vehicle and we found the best deal to meet everything I needed and more.

Ed was great to work with!

I am satisfied.

The advisor are always pleasant when I visit the dealership

out on time

Jenny and the team are outstanding. The process is seamless and my Loyalty will continue

Great experience! Thanks.

My salesperson has been extremely helpful and effective with procurement of all my vehicles leased from Art Moran and Matick GMC Buick. Conversely, my most recent service has been disappointing. My 2024 GMC Acadia had a transmission failure. The repair turn-around time led to other issues with the loaner I received. Long story short, service department need improvements.

Everyone was fantastic to work with.

Everyone was great and professional.

Great customer service!!!!

Dennis Thacker is an experienced sales person, knows how to close the sales. Very professional and responsive. Wish him well !!

1. I pulled in and despite having signs everywhere that asks customers to wait in their vehicle to be greeted, no one came for greet me. 2. I requested a check for a front wheel alignment. They don’t do checks for front wheel alignments just perform them. So once the car is up I am charged for the alignment service whether it’s needed or not. 3. The major techs are not on staff, I believe past 4:00, so no one was there to perform the front wheel alignment service at my 5:00 appointment. (note: my initial appointment was only for an oil change, i asked about the alignment on arrival) 4. My car wasn’t pulled into the garage upon completion because on of the dealer cars was blocking the entrance. And this dealer does not have a car wash. So my car wasn’t washed but i was provided a voucher for a car wash at another dealer close by.

The entire team did a great job. We completed 90% of the deal by phone and when I arrived the process was extremely smooth and efficient.

Matick Buick is my new extended family and I hope they can take care of with all my future car needs.. Sales- Kari.. Service- Isaiah, Demetrius, Hady, Alizza,Brittany and the mechanic who fixed the issue so fast and properly. I know this may sound My experience was absolutely Great! Without any car issues I'm coming back to check on my peeps! Many Thanks 🙏🏽

Awesome customer service, thanks for taking care of me.

My advisor Jenna is the Best !!!!

Tech did a great job in a timely manner!

I received very friendly, courteous and professional service. Brandon Coy made certain that I was completely satisfied and offered his continuous assistance. It was a pleasure doing business with you.

Great dealership very friendly staff got a great deal on my new lease 2026 GMC Sierra my salesman was awesome. His name is Nick.

Excellent service. My service advisor, Anthony was a true professional. He provided outstanding service customer. He is the reason I returned to your dealership.

It was the first time I ever went in a dealership and didn’t have to wait for hours to sign paperwork get my vehicle and be gone. Lawrence gate did an excellent job of preparing everything.

Khalil Kemp was responsive and helpful. I really appreciated his friendliness and support - my car was in for a week so it was great to have such a supportive person to work with.

Your employee Hady was very helpful and informative

Customer service was ok, people were nice and all however my car was not washed after their service. My other dealership wash my car after service and provided a video of my service while it’s service so I can see what exactly is going on with my car. Also on my paperwork it mentioned my tired tread was in the yellow area, however they didn’t say anything to me about it. I have questions as to how can my tread be low when the car only has 13,000 miles on it… the tires are new…Also I stated I was going to use my points for payment, that was not done, but it’s okay. I will not return to this location. I will stick with the location I bought the car from.

Timely and personable

Ed Brothers was very helpful, friendly and knowledgeable! It was an easy process and I love my new car! Very happy with the experience overall at Matick.

Great Service Department! Even better Dealership!

The employees and service was great. My vehicle was at the dealership for 30 days.

Leasing a new vehicle from Matick GMC was smooth from start to finish. I was able to select the date and time to return my old lease and pick up the new vehicle. Scott and Camille were knowledgeable, efficient and a pleasure to work with. Highly recommend Matick GMC!

Service was fast and great?

Greatest experience every one walking around with a smile.I felt very welcomed with the salesperson Demetrius Hinton was very helpful and assistance me.Best ever experience thanks to Demetrius Hinton.

Very polite staff! Service was performed much faster than expected. Jenna (my service rep) was very helpful and honest. She was very much on top of the work that was being performed on my vehicle!

Well, I just appreciated the ease of the transaction and the professionalism of the salesperson and whole team at Matic. Very detail oriented with clear communication. It really was fairly painless....

Everybody is really great and especially Nick and Ed!

As always, our experience was excellent. We have always felt a personal concern about our automotive needs and how to best navigate any changes and future investments. It is our pleasure to deal with Matick Buick and we look forward to the unique service provided by the staff. A special thanks to Jenny Harwood for making what seems impossible possible. We appreciate her genuine concern for the customer.

Wasn't at the dealership but over the phone. Joe was very pleasant, he really wanted me to get into a car that I liked.

The wrong vin was given, and was only noticed after my husband noticed that the vin was different on the keys versus the vehicle that we were given. We received a vehicle that was dirty, including food stuck to the ceiling, sticky stuff all over, crumbs through out & just a mess for a two month old brand new vehicle. They processed our loan application with an incorrect address, even though we filled out numerous pieces of paperwork with the correct address. This was our first time leasing a vehicle and we were explained absolutely zero regarding anything. This place came recommended from somebody who had been there several times and we definitely were disappointed with the service that we received.

It went good the tech that took my order keep me informed and let me know what was recommended to keep my vehicle running at its best. I was well please with my visit to the dealership.

Very helpful and accommodating. Provided reasonable price and a great vehicle

Brittany and the service team were very accommodating. Attentive with continuous follow up regarding updates and options for repair. Much appreciated.

I have had my vehicle at George Matick multiple times for a check engine light and have paid hundreds of dollars in repairs. The issue is still unresolved. The light has come on again just hours after picking up my vehicle.

Excellent fast service

Awesome job. Honored my warranty for the tires. Service was friendly and courteous.

Nick Lariviere has now sold or leased three vehicles to me, and I trust him to get me the best deal possible and a vehicle that suits my needs. The whole process took less than two hours and I was driving out the door with my new lease. Well done!

Nick was extremely professional and made the entire process of exchanging my existing lease for a new lease. This is the 4th care I’ve leased through Nick and he always provides excellent customer service!

I came in for the complimentary oil change and tire rotation. The service was just fine. The only issue was the fact that I have to drive to the other side of town for the car wash-not very convenient. Maybe you should consider providing a gift card allowing the customer to select a car wash.

Lawrence Gates was great. He was very professional knowledgeable, and nice. He also was able to give me exactly what I wanted and kept my payments around what I wanted.

No problems everything went as usual with everyone going out of their way to help.

Excellent

Jenna was really good. Shw went beyond what I was expecting and did an overall check on my vehicle.

It is always a positive experience when working with Matick.

I was treated very well!

Great customer service

This was the smoothest/easiest car purchase I’ve done in my life. From first contact online to purchase it took about 8 hours for me to walk out with the new car. Keri and Lawrence are amazing.

Process was smooth, fast, and focused on my goals

It took me 2 weeks to get an appointment for the dealer to take a look to my vehicle. Once they inspect the vehicle it was found that a communication module is defective and there are no parts in stock to fix it. So I had to take my vehicle back until the part is in stock. But they warned me about the expectation on getting the part available will be really long. It could take more than a month and there is no estimated date yet. So even Im paying for the onstar service I will not have it for about 2-3 months since the failure and until the vehicle is hopefully fixed.

My scheduled service was completed promptly and correctly.

Everyone was professional my appointment was on time and I got out of there at a reasonable time with getting extra care done to my vehicle

I was quoted a great price, no hidden fees, sales people were direct and precise. I felt I was treated fairly and felt comfortable with deal. Thank you to all the team at the dealership.

Everything went very smoothly, from the staff to repairs. Jenna was on top of everything which made this a great experience. Thanks Jenna and Matick!

Good

very well done

Fantastic delivery, I was in and out in less than an hour.

Demetrius Hinton and staff made my 1st GMC buying experience hassle free.

I was checked in quickly, informed of the time frame to repair or replace my damaged tire. The work was done within the quoted time. Tire replaced and rebalanced within an hour. Customer service from Anthony was excellent.

Ed Brothers is very easy to work with. He communicates well and is very responsive. He was able to answer all my questions and ensured a smooth and easy delivery of our new truck.

Demetrius has a great way of handling customers. Kept me up to speed and helped me get out as fast as possible.

This is by far the worst experience I ever had at a dealership in my life the General Manager should be terminated.

The communication is very good

Excellent service. Professional and polite personals.

My experience was easy and painless and i got the car i wanted and the color. I had the assistance of Lawerence to help me

Good

The entire team is outstanding and reliable. Jenny helps me coordinate and Demetrious is so incredibly helpful

Ed was cool

very professional and knowledgeable sales person.

This is a truly great dealership. Everyone- from the sales managers, to the salespeople, to finance, and even the porter- was incredibly welcoming. They all went out of their way to greet me and congratulate me on my new lease, which made the experience feel special from start to finish. I wasn’t even planning on getting into a new lease, but when Katelyn and Randy called me with exciting news that they could reduce my payment by $200, I couldn’t believe it! They took the time to walk me through everything and made the process smooth and stress-free. The professionalism, communication, and overall customer service were outstanding. I never felt pressured- just appreciated. I highly recommend this dealership to anyone looking for a team that truly goes above and beyond!

My customer satisfacton was exceptional, but I expected nothing less in my new car buying/leasing experience. I always feel good spending my time and money with my favorite Sales and Leasing Consultant, Dennis Thacker, Matick Buick GMC.

Jenny Harwood did a nice job with the vehicle purchasing experience. The pricing was very transparent which is much appreciated as there were no surprises upon closing.

I just had my vehicle evaluated for repairs and although the news was bad I appreciate the honesty. Jeanna and Chris were great in communicating with me the issues with my vehicle. She provided the Chris' video to further clarify their findings. They're the best.

Lawrence provided an outstanding experience during our recent visit to the dealership. He prepared most of the paperwork before we even arrived, which made the entire process incredibly smooth and efficient. Everything was ready, well organized, and explained clearly. The whole experience felt seamless and respectful of our time. Lawrence was professional, attentive, and very easy to work with. We truly appreciated his effort to make the process simple and stress-free. Highly recommend working with him if you’re looking for a great car-buying experience.

Very good and timely service. Good status update.

Although it took longer than expected, I was happy with the service. I was especially happy with the honesty of not needing a new air filter when most places would just say I needed one just to get the money. The new feature of sending a video is PERFECT!

It is always a pleasure working with my salesperson Jenny Harwood. She does her best to simplify and expedite the experience of purchasing a vehicle.

All of the issues I identified were corrected .Courteous staff!

Excellent transaction. My salesman, Ed, was able to locate the exact car I wanted, with every option, several miles away. He worked hard for this sale! I was planning to buy out my lease but so happy I bought new instead. The transaction itself was so easy. One stop shopping, to turn in my lease and pick up the new car. Ed walked me through the car - the dash is very different from my '23. He synched my phone and made any adjustments I needed to make. And no hard sell on the options! Your credit manager was fabulous. Friendly, knowledgable, engaged. Matick Buick will be my dealership of choice from this point forward.

Purchased a new vehicle from Lawrence Gates. He's the best salesperson a customer could have. Very customer oriented and professional. He found exactly what I was looking for.

Jenny was knowledgeable. She knew everything about purchasing our new vehicle She introduced us employees in the service department. We were at Matick for 5 hours. We appreciate all She did for us. We value her expertise Thanks for all you do

Great service.

Buying process was excellent at Matick and Dennis was great to work with. As a GM Employee pricing is mostly fixed and I was pleased to not have surprise add ons as I’ve seen in other dealerships. Great place to do business and I would absolutely go back.

No nonsense. Price and terms were exactly what was agreed to in email beforehand. Nick was friendly and they had me out of the dealership in about an hour. Excellent!

Very nice people

Best experience I ever had!

I had an excellent experience at Matick. Ms. Jenny was extremely helpful and patient with me throughout my entire buying process.

I have been leasing vehicles for the past 20+ years and Dennis Thacker has been my Leasing Consultant during that time. I keep returning to Dennis due to his friendly customer focus and how he makes leasing a simple process for me. Dennis is very helpful and I will keep returning to Dennis for my future vehicle leases.

Service is excellent, as usual.

Friendly, very informative

My salesman was fabulists getting me everything I wanted on my car. I was so Happy to get the Color Red and all the bells & whistles on it, plus I was able to get the car in 2 days. I walked out of the dealership to drive away with my new car with a great big smile & happy as I could be!

Excellent service & great staff.

Khalil provided great customer service as always and the service was completed timely so that I could make it to my next appointment.

Jenny was extremely helpful. She had me test drive multiple cars to make sure I was comfortable in my selection. She spent alot of time with me explaining the features of each car I was considering. She also went through the price of leasing vs. purchase.

Demetrius was very responsive and the whole process was simple. Thanks!

Service was very good. Customer waiting room is very nice. I was told my car would take 1-1/2 hours. I was there for three hours with no communication.

Rude, poor customer service, waste of time, did not meet my expectations at all. I would NOT! recommend this location for any thing and the sales manager Randy is very rude and made me feel like he was doing me a favor very poor customer service from a few staff members. U hate I got my vehicle there so, much I had to used another dealership for my needs!!

Great

Maryann - was very professional and attentive

It was my first time getting my car serviced here. Maryann was so nice and made the process easy. The Lyft service home and back was unexpected and a very nice bonus! I will definitely be back for my next oil change and service.

Good

It nice

Overall completely satisfied. MaryAnn service rep was pleasant, knowledgeable and great customer service skills

Experience was excellent from start to finish!

Na

Yes, was very pleased with my experience and service. Mary Ann was very professional and helpful.

Demetrius was a great salesman and he was patient and made sure I was comfortable at all time while I was making a decision. I will recommend him anytime.

Everything was a great and fast

My requested service was completed promptly and correctly.

Very professional and informative.

My salesman Mr Gates did a great job of getting the vehicle I wanted within my budget

Appointment was on time, repairs done in a reasonable amount of time and the the loaner provided was great.

Kahlil was great, he is always super friendly and helpful

Mary Ann is an excellent Service Consultant. Oil change was done in one hour as promised. She asked about my wiper blades and didn't subject me to an overpriced cabin filter sales pitch. Matick Buick GMC is on top of things.

Lawrence is professional, responsive and knowledgeable! I will recommend him to everyone.

This was my BEST new vehicle purchase experience ever!! They have a long-time customer now.

Did my oil change and tire rotation quickly while I waited there. The video and narration of the inspection of my car was a very good touch. Maryanne, my service person, was very helpful.

I was going to purchase my leased car. Jared Owen contacted me beforehand and asked what could he do to change my mind. I asked for "the deal of a lifetime" and gave him a list of what I would consider knowing that there was probably no way he was going to be able to satisfy me. He called back with a deal that was better than I asked for including a "trailer hitch" and by the end of the week I was driving a new 2026 Buick Encore GX with a "trailer hitch". Great job Jared.

Service rep knowledgeable, considerate and very helpful

Very happy with Jarrod Owen

Always great service! Friendly staff and timely service. I enjoyed the video of the inspection. That was helpful and builds trust with transparency with customers.

The people that worked on my car did a very good job And I think them very much

I have becoming to this dealership for years. And will continue the service is great. Especially Jenny, she is the reason I stay there!

Great job by Scott Harris and his whole team! Thanks!

I went to Marick to have my back seat vents activated, and to have my transmission checked for performance and code alerts. I was told by the person who set up my appointment that it was advisable to set come in at a time that a loaner would be available. But once inside the dealership I learned that I would have to put my charge card on hold against my new 2026 loaner, and that the company that kept the data for my loaner would be keeping data on many things, not just my use of the loaner. I expressed my concern about that to my intake person but also to the manager, Demetrius Cole. Demetrius solved my concerns by having my car ready the same day, so that id actually not need a loaner after all. He is a super communicator and spoke with empathy about my data sharing concerns. My car was ready by that same afternoon; no issues with the transmission were noted, air and heat vents operational.

Love working with Lawrence Gates. He is helpful, informative and always straight forward. I keep coming back because of his great service

The whole experience was terrible. They didn’t perform my multi inspection damaged my key ring. This use to be my favorite location for my oil change. There must be new management. Not coming back.

We had an incredible experience at Matick! Jenny, our Sales Representative, was fantastic once again. Jenny helped us 3 years ago with our previous lease and was just as helpful this time around. She found us the PERFECT vehicle and made things very easy. We were looking to go up in size to the Enclave and Jenny helped us navigate that switch and we felt very happy and comfortable with the entire process. She was great!!

The mobile service experience and team was great!

Everything went smoothly, No muss no fuss.

Good experience! Easy scheduling. Staff was very pleasant.

Everyone I came in contact with during the buying process was extremely friendly, professional and helpful. From the salesman Nick, the managers Randy and Jeff, to Heidi the finance manager. So glad I made the decision to buy from Matick!

They went above and beyond to make my new vehicle purchasing experience easy and convenient for me.

Demetrius extremely helpful.

Very good experience.

did not have part to repair car on back order

Scott was great throughout the entire experience. Usually not a big fan of having to go look at new cars but Scott made the process easy and fun. Happy to have worked with him getting my new Buick

An hour and 45 minutes for an oil change and tire rotation-Too long

They got both needs taken care of in a timely manner. I was surprised however that the wheel had no cap on the inflation stem. I had one at home so I didn’t have to go back to the dealer.

Excellent customer service and pricing was great as well❣️

Liars and hacker

I love Matick. I’ve been with them since they were Art Moran. Lawrence Gates is wonderful and patient. ✨🌟🌟🌟🌟🌟🌟✨

Flawlessly Simple

Great staff: friendly, welcoming, your team kept me informed on all stages of the service.

My attendant was very helpful and knowledgeable, in getting a lot of work done on my vehicle. I appreciate the smooth transition. Thanks again!

Everyone is super friendly. Nick was the best salesman!

I made a appointment and it was done very well with time.

Everything was done professionally.. Only recommendation I would make is for your sales reps to remind the person taking delivery of a new car or truck to have thei id’s and passwords handy for accounts as there several apps to be activated in the delivery process. My only problem in the delivery was with Onstar not Matick nor the sales rep.

My experience was awesome.MaryAnn was amazing and she calmed my nerves when thinking about the service needed for my vehicle. Also, Logan is a rockstar too. He analyzes my vehicle and recommends what is best.

Excellent fast service!

This was one of the best experiences I’ve had at a dealership. My advisor was top-tier.

Prompt and courtesy service

Mary was great, explained everything to me about my vehicle's overall shape, possible upcoming issues to think of, how long I'd be there. My only complaint is, as the only one in the TV room, I couldn't get the brass to change the channel!

Jenna is awesome!

Excellent communication & background information provided by Scott Harris of Matick Buick GMC regarding our purchase & lease of the 2026 Buick Envision.

Ed Brothers made the process very smooth for me - thank you